Remote ManagementFully customized Remote Management offerings are available to provide basic on-site first-line maintenance and support or more advanced services.
Services may include:- Visual inspection of devices to assess equipment status (e.g. status lights, power lights, and cabling) or identifying information (e.g. serial numbers) and report of observations back to Client
- Viewing of monitors and report of screen data back to Client
- Connection of a Client-provided keyboard and/or monitor to Client equipment for the purpose of carrying out any of the other tasks listed in this document
- If available, the connection of a facility-provided keyboard and/or monitor to Client equipment for the purpose of carrying out any of the other tasks listed
- Rebooting routers, servers, or other Client equipment where Client provides written directions for the technician
- Pressing of “any key” to clear a screensaver
- Toggling switches or pressing buttons under the instruction of Client, where those switches or buttons are clearly marked
- Plugging in loop-back cables at a Datapipe cross-connect area or at Client-provided test points, providing a hard loop for Clients to test circuits remotely (specialty loop-back cables, where required, provided by Client)
- Re-seating or replacing components that are hot-swappable and modular, provided that no tools are required and Datapipe will not open the outer encasement of Client’s equipment (replacement parts provided by Client)
- Re-seating or replacing cables connecting Client Equipment (replacement cables provided by Client)
- Disconnecting systems from the network in the event of a network security event
- Providing Client with a report for audit purposes regarding use of their access badges to gain entrance to the facility
- Any request by Client for a Datapipe employee to perform services on behalf of Client
Related Services:
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